Shipping & Returns
Shipping and Returns
What is your shipping policy?
At Patio34 we offer free shipping on all orders over $75.00 in the 48 contiguous states! All orders under $75.00 will be charged a flat rate of just $8.99.
An additional shipping surcharge above and beyond the flat rate shipping charge may occur on items shipped to Hawaii, Alaska, Canada, or if you are located in a very remote area.
Should the shipping quote be inaccurate and need to be changed after the order has been placed, we will attempt to contact you immediately. If you do not want to process the order any longer with the added shipping charges we can process a refund for the total paid.
How long will it take to receive my order?
The majority of our products, including all Sunbrella ® products, are custom made to order. On average the lead time is 3-4 weeks but may be longer during busy times of the year. Please contact us if you have a deadline you are trying to meet.
Most items are shipped via UPS Ground or USPS Priority Mail
You will receive an email confirmation with a tracking number after shipping so you can track your order.
For All Delivery Types
We are not responsible for deliveries that are misdirected due to an incorrect shipping address, including any fees incurred from misdirected deliveries. If a shipment cannot be delivered successfully as a result of an invalid shipping address, or if no one is available to accept/sign for the delivery after an extended period of time, the carrier may need to return the shipment to our warehouse. If this should occur, the order will he held at our warehouse until delivery arrangements can be made.
What is your return policy?
All of our products are custom made-to-order to your specifications, we do not stock any items. Therefore all sales are final and cannot be canceled, returned, or refunded. If you are unsure if a fabric or grommet color will work for your project, please ask us for a sample before ordering. We will be happy to send one out!
Our goal is to make sure that each and every customer is completely happy with their purchase and we will do whatever it takes to make sure of that. If after receiving your order you realize that you made a mistake (wrong size, wrong color, etc.) we will allow you to purchase a new set of replacement items at a 50% discount. The new order must be a replacement for the previous order. If the current items can be altered to suit your needs we may be able to do that for you for a small charge. This will depend on the items and changes needed. Please contact us to see how we can help!
Customer Support Team